Frequently asked question
Why Are Your Prices More Affordable Than Most Studios?
Our goal is to provide a high quality service at affordable rates. Our streamlined photo-taking process plus our product photographers’ years of experience allow us to offer affordable rates compared to other studios. This results in less overhead and costs per client.
Do You Offer Photos with Models?
We offer hand, foot and other partial-body model-shots at a extra cost of $15 per photo. We currently do not offer photos with full-body models.
Do You Shoot Clothing on Mannequins/People?
We shoot all clothing flat with out any mannequins or people.
Do You Offer Lifestyle photos or Props?
We do offer a selection lifestyle photos. Please contact us and let us know what lifestyle shot you have in mind, and we will let you know if that is something we can shoot for you and provide a estimate. If you want to include props with your photo, please contact us as well. When possible to save on costs please send us the props. We can also custom source props. Photos with multiple props and lifestyle photos are custom quoted.
When Do I Pay for My Photos?
We require no upfront payment or deposit for orders of 250 photos or less. When your shoot is complete we will email you proofs and a invoice which can be paid online with PayPal or any major Credit Card. For larger orders, on-location, custom setups or customers with prior unpaid orders, we may require a small deposit.
How Much Do you Charge?
Our pricing is based on the total number of photos in a shoot, or volume. The more photos you order at once the lower the cost is per photo.Click here to read all about our pricing.
Do you Charge By The Photo or Product?
We charge by the photo. For example if you are selling a product on Amazon and want 7 product photos of the same item you will be be charged for 7 photos.
How Many Photos Do You Take?
We can take as little as 1 or as many as you want of each product. Since we charge per photo you get to decide. If you need help deciding how many photos you need, please contact us and we can help guide you based on your product-type, where you plan to sell, and your budget. We always recommend at least two photos of each product-item. Product Photos help sell your items and having more than 1 photo can help increase your conversion rates and bottom line. This is especially true for Amazon Sellers.
Can your photos be used on Amazon?
Absolutely. The majority of our customers sell on Amazon in addition to their own websites. We are familiar with Amazon specs and all orders include files ready for upload to Amazon, as well as all of the popular e-commerce platforms and webstores.
Can I get larger volume pricing for multiple small orders?
Our product photography pricing is setup to provide volume discounts based a single photo shoot. Multiple small orders do not equal volume discount pricing.
How Do I Ship My Items to You?
To start please place your order on our website. After you submit your order you will receive an order confirmation with instructions on where to ship your items and your order number which will be part of the address. Carefully pack up all the items that you need to photograph and ship them to us via UPS/FedEx or USPS. Pay special attention to the products you send; ensureany labels are straight, and the product is in excellent condition.
Do You Ship Back My Items?
Yes, if you want your items returned we do ship them back. We can either ship back on your UPS or FedEx Account, or Bill you for return shipping via UPS/FedEx. Please note we do not return items via USPS unless you provide a return label. You may also include a return label for UPS or FedEx. If you do not want your items returned, let us know, and we will either dispose your product at your request or donate reusable items. Let us know what you intend to have us do with your products within 30 days after your photoshoot (return, dispose, donate), or we will dispose of them for you.
I am located in another State or Country. Can you Take My Photos?
Yes, we work with customers from around the world. As long as you are able to ship us your items, we can be your product photographers. Due to our Centralized, Texas Location, UPS and FedEx shipments reach us within 2-4 business days from all across the country. Once your items arrive the rest of the process is all electronic. You will be able to review proofs once ready, pay your invoice online, and then download your files.
How Do I Get My Files?
As soon as your product photography shoot is done:
- We email you proofs to review and your invoice.
- You approve your proofs and pay your invoice online.
- We email you a download link for your files. That same link can be forwarded to your designer, or anyone else on your team that needs access to your photos. Files will include a Full Size JPG image that can be used on Amazon, Webstores, and for Print. Plus we include a High Resolution PSD file with layers and a clipping path. If you require any other formats just let us know.
What if I Want Changes?
We encourage all customers to email us any special instructions prior to your photo shoot so we have the best opportunity to deliver proofs that you meet your expectations the first time around. Once you get your proofs you can view all your product photos and either approve your order, or requests reshoots, or touch ups. Most revisions are free.However, additional charges may apply in the event that your request deviates from your original instructions. Extra charges will go through you for approval.
If you are still not happy with the results, you may opt to cancel your order at this point before any files are delivered to you. You would simply be liable for any return shipping costs. For new clients or first-time orders, we reserve the right to process a small number of product pictures for approval before photographing your entire order. This ensures you are happy with our service before we complete your entire order.
- Pay only After Approval of Your Photos.
- Extensive Experience in Shooting 1000+ Product-types
- Amazon and E-Commerce Ready Images, plus Free High Resolution Photos
- Superior Product Photography at Affordable Rates. Simple You Ship, We Shoot Service.
- We Serve start-ups to Fortune 500 Companies
- 75,000+ Photos Delivered to Customers World-wide
fast, professional service. We asked for a few changes and they reshot and delivered next day.
Excellent picture quality! When I sent ProductPhoto a follow-up e-mail inquiring about my order, ProductPhoto responded in less than 3 hours. From the time they received, it took them 4 business days to complete job – Fast. Finally, great prices!
Quick turnaround. High-quality photos. Thanks!
Excellent Customer Service. Answers call, quick response to emails. Executes request accurately.
Quick response time and easy to work with. Made adjustments as requested. Great customer service!
ProductPhoto.com is always fast to respond to emails and worked to get everything right! Thanks ProductPhoto!
Excellent product, customer service, all around great company and will definitely be coming back for our future products. Will also recommend to other business owners.
Great Service and easy to communicate with. I like to use their service because of the convenient way of shopping online and professionalism. Definitely will recommend this to our business friends for their photo service.
Fast and reliable service.Highly recommended.Best price as well.
All I can say is…..wow! The photos are very professional and I will be using you for my next product launch!
Product photo does an excellent job photographing my items which are very challenging to shoot. They went the extra mile to make it work!
They produce a very professional product at a good price and in a timely manner…….LOVE THE PHOTOS!
Fantastic service, quality photos, quick and easy communication, will be using again.:)
They provide an amazing service and great photos. Their turnaround time is very quick and they seek to please each customer
Fast service, great product shots! Having a professional photographer do a shoot just for us? We could never afford that for our start up but ProductPhoto.com gave us professional results and looks for a little over a Benjamin!
Photos came out exactly how I wanted. Easy and convenient way to get professional photos taken.
Awesome photos. Quick turn around. Quick response to emails. Easy to do business with.
You always respond to my emails. My photos look great. You worked fast. You are very reasonably priced
Great quality product photos each time I order! Thank you!!
Terrific product images! Good communication and explanations! Thank you! The VetriMark/Velocity Team
So pleased with the quality of the photos as well as the speed with which my order was completed. Thank you so much! I will definitely recommend your service.
Always courteous and very professional work. We have used them since we started selling our product in 2010. Great company to do business with.
110% quality work everytime.
Great job, great service! Was very helpful and honest in helping me with the decisions I needed to make for my product images.
ProductPhoto.com is a pleasure to work with, the photos are of the highest quality and the service is quick and affordable!
Fast service and amazing pictures. Thanks for everything – we will for sure be using you again.