How to Select, Prepare & Send Your Items
The first step if you have not done so already is to place your order on our website. Simply fill out the one page order form. You will be emailed a order confirmation with your order number and shipping instructions.
Selecting Products For Photos
In order for our product shoot photographers and retouchers to provide you with the best possible product photography it is important that you pay special attention to the products you send us. One easy way to spot potential issues is to line up all your products on a table and compare to each other. While doing a product inspection look out for crooked labels, scratches, packaging flaws, inconsistent product fill levels, dents, etc. Select the best samples you have available to send us. While we can often correct minor product flaws, it is not always possible. Sending your best sample starts your shoot off right.
Ship Your Package
The next step is to carefully pack up all the items that you need to photograph and ship them to us at the address provided in your order confirmation email. We accept shipments to our studio via UPS, FedEx, USPS, DHL, and other carriers. If possible please also print out a copy of your order confirmation and include it in the box. If you do not have access to a printer please write down your order number and name on a piece of paper. This helps ensure no orders get lost.
We highly recommend double boxing products to ensure they do not get damaged in transit.